Privacy Policy

Last Updated: December 15, 2023

Introduction

This Privacy Policy describes how we at ModernMeds LLC, collect and process information about you. It also describes the rights and choices you have with respect to that information. 

Information We Collect

The types of information we collect about you depends on how you use our website or engage with us and our services. In general, we collect the following categories of information:

  • Identifiers and contact information, such as your name, email address, address, phone number, government-issued IDs, and log-in credentials.
  • Commercial and transactional information, including information about your purchases, subscription details, billing information and payment card information.
  • Health and wellness information, such as your medical conditions, physician referrals, lifestyle and personal preferences, prescriptions, lab results, physical and emotional characteristics, and other related health information.
  • Device and internet browsing information, including your device IP address or device ID, your browsing history, search history, and time spent on our website.
  • Other information you provide, including the content of your questions, communications, and feedback.

Certain health-related information we collect may be done on behalf of your providers. If such information is regulated by the Health Insurance Portability and Accountability Act (HIPAA), we have specific responsibilities for how we handle it. We recommend reaching out to your providers and/or reviewing their HIPAA Notice of Privacy Practices to understand more about the privacy of this information.

We collect your information from the following sources:

  • Directly from you, such as when you register for an account, take our eligibility quiz, participate in surveys, request customer support, and sign up for our services.
  • Automatically through tracking technologies deployed on our website, such as cookies and pixels.
  • From social media and content platforms, such as when you “like” or “follow” us on social media platforms, access our website through a social network tool, or otherwise link your social media profile to your account. 
  • From providers, pharmacies, insurance companies, and labs who are involved in your treatment and healthcare.
  • From other third parties, including advertising networks, analytics providers, marketing partners, and search information providers. 

We may combine the information that we collect from different sources with the information that we collect directly from you with information that we receive from other sources, both online and offline, and use and disclose such combined information in accordance with this Privacy Policy.

How We Use Your Information

We may use your information for our business purposes, including to:

  • Verify your identity and administer your account, including processing your payments, fulfilling your orders, and verifying the authenticity of your government-issued identification photo.
  • Carry out, improve, and manage our services and, as applicable, facilitate the provision of health care services to you.
  • Understand and improve the effectiveness of our services and better understand our user base.
  • Communicate with you about our services, which may include administrative notices about updates to your account and our terms, as well as promotional and marketing materials about our services and third-party products. 
  • Provide you with customer service and technical support.
  • Allow you to participate in interactive features, such as our membership eligibility quiz, on our website and ensure that our website is presented in the most effective manner for you and for your computer or device.
  • Provide you with more relevant advertisements and personalized content and measure the effectiveness of our advertising and content.
  • Comply with any procedures, laws, and regulations which apply to us or where it is necessary to protect our interests or the interests of others.

We may aggregate and/or de-identify information we collect about you for research, marketing, and other business purposes.

How We Disclose Your Information

No mobile information will be shared or sold to third parties/affiliates for marketing/promotional purposes. We do not express or imply to other companies or firms that you have given subscriber opt in permission to someone other than ModernMeds LLC. We will continue to update our business practices as regulatory guidance becomes available and provides clarity on what constitutes a sale transaction, particularly in the advertising ecosystem. However, in accordance with California law, we must advise you that if you do not wish your personal information to be sold, please contact us at the following:
E-mail address: help@modernmeds.com
Toll Free Phone number: 877-840-0279

We may disclose your information for our business purposes in the following ways:

  • To health care providers, so that we can coordinate your treatment and healthcare and communicate your requests.  
  • To advertising networks and partners, who help us display advertisements, better identify our target audience, and evaluate the effectiveness of our ad campaigns. 
  • To our affiliates and subsidiaries, to help deliver our services to you, ensure a consistent level of service, and enhance your experience and relationship with us. 
  • To entities who may buy, merge, or partner with us. In these transactions, your information may be among the transferred or shared assets.
  • To other third parties for certain legal purposes, including to comply with our legal obligations or legal processes, to enforce our Terms and other contracts with you, to respond to claims, and to protect the rights, property, and personal safety of ModernMeds LLC, our agents, affiliates, users, and/or the public.

We also share your information with vendors who perform services on our behalf, including payment processing, billing, sales, marketing, IT and security, data storage, fraud prevention, auditing, consulting, and legal services. It is our policy to contractually prohibit these vendors from using your information for any purpose other than to provide services to us. 

Public Forums and Testimonials 

Certain features of our website may make it possible for you to share comments publicly or with other users. We may also contact you to provide a testimonial or review of our services. Any information you post or agree can be posted publicly will be available to the users you shared it with and potentially the public. It may also be accessible through third-party search engines. Please take care when using these features. We are not responsible for how others use the information about you that you share with them through the Services.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to help us understand how you interact with our websites, to keep our websites secure, to help us track conversions, build custom audiences, and tailor our marketing campaigns. These technologies automatically collect information from you when you use the website and may also share data with third parties (including social media and AdTech companies). 

  • A cookie is a small data file that our server sends to your browser when you visit the website. Cookies permit a website to, for example, recognize you each time you visit the website visits using that computer or device.
  • A pixel is a type of code or transparent graphics that contain a unique identifier. These technologies provide analytical information about the user experience and help us customize our marketing activities. In contrast to cookies, which are stored on a user's computer hard drive, these technologies are embedded invisibly on web pages.
  • Session replay tools record your interactions with the website, such as how you move throughout our website and engage with our webforms. This information helps us identify and fix technical issues visitors may be having with the website.

Please read the below disclosures carefully.

  • We use Google Analytics. Google analytics is a web analysis service provided by Google Inc. Google Analytics uses cookies to help us evaluate your use of our website, compile reports on website activity, and provide related services. You can prevent the installation of the Google Analytics cookie on your computer by downloading Google browser plug-in (available at https://tools.google.com/dlpage/gaoptout?hl=en).
  • We collect clickstream data. As you use the Internet, a trail of electronic information is left at each website you visit. This information, sometimes referred to as “clickstream data,” can include the type of computer and browsing software you use and the address of the website from which you linked to the website. We collect clickstream data using tracking technologies to help us understand how much time visitors spend interacting with our website, how visitors navigate through the website, and how to tailor our website to better meet the needs of visitors.
  • We track your information across your devices. We use tracking technologies to offer you a personalized experience across your devices. We do this by using the data we collect, including both probabilistic and deterministic data, to make educated guesses that match you to each device you use. For example, we may use the fact that your account is signed in on both a mobile device and a computer to connect you to both devices. By matching you to both your mobile device and computer, we can then use tracking technologies to save your preferences on both devices and better tailor our marketing and ads to you.
  • We target advertisements based on your web activity. You may see advertisements for our company or other companies and services on your devices, whether or not you are logged into your account. These ads may be targeted to you based on information that we, the advertiser, and/or other third parties have collected about your online behavior or interests. For example, if you view a product on our website, we may use that activity to show you an advertisement for that product, or a similar product, on other websites you visit. These ads are called interest-based or targeted ads. 
  • Our third-party ad partners may have access to your data. We work with third parties, including advertising networks, to collect information about you, serve interest-based ads for us and others, and measure the ads’ effectiveness. For example, we engage third party services like Google Ad Manager to collect data and to deliver, personalize, and measure ads for the products we sell on our website. The advertisers and advertising networks’ use of tracking technologies and of the information collected through those technologies is covered by their own privacy notices.
  • We do not honor Do Not Track signals at this time. Do Not Track is a public-private initiative that has developed a “flag” or signal that an Internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third parties as defined by the initiative. Please note that this website, like many digital service operators, does not recognize or respond to “Do Not Track” signals. 

You can delete cookies at any time, or you can set your browser to reject or disable cookies. You may also opt out of interest-based advertising by companies who are part of the National Advertising Initiative by visiting their opt-out page.

Your Marketing Choices

You may opt out of receiving marketing and promotional emails, phone calls, and postal mail from us by contacting us at help@modernmeds.com. For emails specifically, you can also opt out by following the instructions located at the bottom of such emails. If you opt out of marketing communications, you may still be contacted for non-marketing purposes.

Third Party Services

This Privacy Policy does not address the privacy practices of any third parties, including physicians, pharmacists, insurance companies, and other members of your healthcare team. These third parties may at times gather information from or about you and we have no control over their privacy practices. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.

Retaining and Securing Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

We use technical and organizational security measures to protect your information against accidental or unlawful destruction, loss, alteration, disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. We encourage you to maintain the security of your log-in credentials and take care when using our website and logging in and out of your account.

Notice to California Residents

The California “Shine the Light” law gives California residents the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

Notice to Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing help@modernmeds.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. 

Revisions to Our Privacy Policy

We may revise this Privacy Policy to reflect new privacy practices, disclosures, and data collection. We may take additional steps to alert you of these revisions by, for example, emailing you or posting notice to our website. Your continued use of our website after such revisions will be deemed your acknowledgment of the updated Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: help@modernmeds.com.